The Epistemist

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Feedback for Delight

April 22nd, 2008 · No Comments · leadership

My all-hands presentation today on rewards and recognition was well received, people were nodding and smiling. I made the connection between the concept of Design for Delight that we all have been talking about since last Summer, and the way people feel rewarded by positive feedback. d4D: unexpected WOW, emotional connection, solving important customer’s problem in a way that makes them feel good about themselves. I am introducing f4D – feedback for delight: the most powerful impact of a feedback is when it is unexpected (kudos on a great presentation not from the meeting leader or manager, but from other participants), creates emotional connection (positive feeling, sincere, authentic feedback), shows that people care (time spent by manager on a review). Authenticity matters. So it is up to all of us to create the culture of caring, the culture of constant recognition. And all the managers need to know that this is their top priority, their most important job. 

And just a few hours after the presentation, one of the engineers send a great thank-you note to a small team that launched a new internal portal. The system works!!

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