My Kindle 2 has run out of power and had a splash screen with this bone-chilling message:
Your battery is empty.
To continue using your Kindle, connect it to a power source.
It may take a few minutes of charging before your Kindle starts.
It was bone-chilling because I was at the airport and did not have the charger handy, so I was facing four hours on the place with just the Hemispheres magazine… the horror…So I connected the Kindle to my laptop with the USB cable but still the same message. Ughh. But when I got home (after the utter misery of having to read a random paperback hastily bought at a newsstand) and connected with the proper Amazon charger – it still won’t charge!
None of the tips on the Web helped, but I did call Kindle Support and here is what worked (in this exact sequence):
1. Slide the power button and hold it for 30 sec.
2. Release and wait for 20 sec until the screen begins to flash.
3. As soon as it does, plug in the power and keep it connected for 2 hours.
Worked as a charm!
What was disapponting in this whole experience was that the Amazon support agent immediately know what the problem was and had the exact step by step instructions for this process, but it was nowhere to be found on the Amazon FAQ list. Why force the customers to talk to a live agent for an issue that is apparently well known to Amazon???